Receptionist - Solent Hotel & Spa

Job Details

Location

Solent Hotel & Spa

Contract Type

Permanent

Working Pattern

Full Time

Salary

Competitive

Closing Date

29/11/2019 12:00

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. Our receptionists are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.   

 

Your day to day;

  • Greeting everyone of our guests with a welcoming smile
  • Providing the highest level of hospitality
  • Upselling of rooms and other facilities
  • Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
  • Ensuring hotel procedures are followed

 

Who are we looking for?

You will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

 

In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment

 

Solent Hotel & Spa is a four-star property, ideally placed within easy reach of Portsmouth and Southampton. It welcomes hundreds of leisure and business guests every week and staff pride themselves on providing a quality experience. With 117 guest rooms, 13 meeting rooms, restaurant, bar and spa, it's a busy place to work. It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels & Spas offering warm hospitality and high quality service in a welcoming environment. It’s a great time to join the business, we recently completed a refurbishment of the restaurant or spa and opened a new 54-bedroom lodge next to the hotel.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations –

What are you Thwaiting for?

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Guest Services Manager
Receptionist - Solent Hotel & Spa