Reception Supervisor

Job Details


Langdale Chase Hotel

Contract Type


Working Pattern

Full Time



Closing Date

23/12/2018 12:00

Reception Supervisor wanted to lead our team and to provide the warmest of welcomes

We're looking for a Reception Supervisor to be the public face of our hotel, leading a busy, vibrant team and ensuring thousands of guests receive the warmest of welcomes.


Your day to day;

  • Mentor your team to ensure they provide the highest standards of hospitality at all times
  • Greeting every one of our guests with a welcoming smile
  • Providing the highest level of hospitality
  • Calmly and efficiently handle customer complaints, ensuring the guests leave feeling that their issues have been resolved
  • Upselling of rooms and other facilities
  • Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
  • Ensuring hotel procedures are followed by your entire team


Who are we looking for?

You will be the first person to greet our guests so will be the key to providing that fantastic first impression.

We will expect you to communicate on all levels and to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to un expected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.


In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment


Langdale Chase is a truly magnificent hotel with panoramic views of Lake Windermere. Set in 6 acres of stunning gardens this 29 bedroomed hotel really is the ideal place to stay and a great place to work. It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels & Spas offering warm hospitality and high quality service in a welcoming environment.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations –

What are you Thwaiting for?