Reservations Coordinator

Job Details


Thorpe Park Hotel & Spa

Contract Type


Working Pattern

Full Time



Closing Date

30/04/2019 11:00

An innovative individual to attract new business whilst delivering warm hospitality

Who are we looking for? 


We are looking for an individual who thrives on delivering great customer service to be our Reservations Coordinator.


Customer experience is the key to the success of our business and we need someone to help ensure we're at the top of our game in this area. Our reservations coordinator helps to manage our busy reservations office, the frontline to our guests, and so ensures the guest experience is the best it can be.

Your working weeks can vary and will include some weekends

Key responsibilities include:

  • Providing the best possible customer service to all of our guests, be it business or pleasure
  • Making and assisting with reservations
  • Contributing towards sales for bedroom occupancy targets
  • Be knowledgeable with regards to the location and facilities offered at your site


If you have a keen eye for detail and great organisation skills then this could be the role for you. Previous experience in this or a similar role is essential, however full training will be provided.


In return, we are offering the successful candidate a rewarding role with scope for career progression and development.


There’s a competitive rate of pay as well as all the benefits of working for a growing and well respected company, including 28 days annual leave (rising to 33 days after 5 years), generous employee discounts, life assurance and much more.


Thorpe Park Hotel & Spa is a four-star property within easy reach of Leeds, so is popular with leisure and business guests. With 117 guest rooms, 21 meeting rooms, restaurant, bar and spa, it is a busy hotel and customer service is at the heart of everything. It is part of Thwaites Hotels, a unique collection of 8 luxury hotels offering high quality service from food to spa treatments to accommodation.


Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations –

What are you Thwaiting for?



Your place in our world

Sales Office Manager
Reservations Coordinator